プライバシーポリシー

Aiyu Englishにおける個人情報の取り扱いについてご説明します。

最終更新日: 2025年6月24日

aiyu LLC(以下、「当社」)は、皆さまのプライバシーを尊重し、取得した情報を安全に保護することに強く取り組んでいます。本プライバシーポリシーでは、当社のウェブサイト、アプリケーション、およびサービス(以下、総称して「サービス」)のご利用に際して、当社が収集する個人データ(以下「個人情報」)の取り扱いについてご説明します。

1. 収集する個人情報について

当社は以下の方法で個人情報を収集します:

ご提供いただく情報

アカウントの作成やお問い合わせの際に、以下の情報を収集します:

  • 氏名、連絡先、アカウント認証情報、生年月日、支払い情報、取引履歴(総称して「アカウント情報」)
  • サービスへの入力やアップロードされた内容(「ユーザーコンテンツ」)
  • メールやSNSを通じたコミュニケーションに含まれる情報(「通信情報」)
  • イベント参加や年齢確認などで提供いただく情報(「その他提供情報」)

サービス利用に伴って取得する情報

サービス訪問時、以下の「技術情報」を取得します:

  • IPアドレス、ブラウザの種類と設定、アクセス日時、利用中のサービスへの操作履歴(「ログデータ」)
  • 閲覧コンテンツ、使用機能、操作履歴、利用端末やタイムゾーン情報(「使用状況データ」)
  • 端末名、OS、識別子、ブラウザ情報(「デバイス情報」)
  • おおよその位置情報(IPアドレス等による)
  • 端末のGPSから取得される精密な位置情報(ユーザーの同意がある場合)
  • Cookieおよび類似技術を使用して、設定の維持や利便性の向上を図ります

外部ソースから取得する情報

信頼できるパートナー(セキュリティベンダー、マーケティングベンダー)や、インターネット上の公開情報から情報を取得することがあります。

2. 個人情報の利用目的

当社は、以下の目的で個人情報を利用します:

  • サービスの提供・分析・保守、お問い合わせ対応のため
  • 新機能開発やサービス改善のための研究
  • サービスに関する情報・イベントのお知らせ
  • 詐欺や不正利用の防止、システムとサービスの安全性保護
  • 法的義務の遵守、利用者・当社・第三者の権利や安全の保護

また、個人を特定できないよう加工(匿名化)した情報を分析や研究に活用することがあります。

ユーザーから提供されたコンテンツは、当社のAIモデルの改善にも使用される場合があります。

3. 個人情報の共有

以下の状況で個人情報を共有する場合があります:

業務委託先・サービスプロバイダー

システム保守、決済処理、分析、サポート業務など、当社の業務を補助する事業者に対して、当社の指示に基づいて個人情報を扱うことがあります。

事業譲渡等

合併、買収、破産等の事業移転時に、個人情報が関係者に開示・引き継がれることがあります。

法的義務や安全対策のための開示

法令に基づく要請、または不正利用の防止、当社やユーザーの安全確保など、正当な理由がある場合に第三者に開示することがあります。

関連会社との共有

当社の親会社・子会社など関連会社に対し、本ポリシーに沿った範囲で個人情報を共有することがあります。

他ユーザーや第三者との共有

サービス内で他ユーザーと情報を共有する機能をご利用いただいた場合、その情報は共有先のプライバシーポリシーに従って取り扱われます。

4. 保管期間

当社は、以下の目的に必要な期間に限り、個人情報を保管します:

  • サービスの提供・安全対策・法的義務の遂行
  • 情報の性質、リスク、法的要件などの要素に基づいた判断
  • 一部の設定(例:一時的なチャット)は最大30日間保存

5. 利用者の権利

お住まいの地域によっては、以下の権利を有する場合があります:

  • 個人情報へのアクセス、修正、削除
  • 情報の第三者への移転(データポータビリティ)
  • 処理の制限、同意の撤回、処理への異議申し立て
  • データ保護機関への苦情申し立て

当社のAIサービスは、最も可能性の高い語を予測して出力するため、常に事実と一致するとは限りません。ご自身について不正確な情報が出力された場合、修正や削除の依頼をサポート経由で申請いただけます。

また、個人情報はアメリカを含む様々な国で処理されます。国によって法制度は異なりますが、当社は本ポリシーに基づく保護を一律に適用します。

6. 児童の利用について

本サービスは13歳未満の子どもを対象としていません。13歳未満の児童の個人情報を意図的に収集することはありません。18歳未満の利用者は、保護者の許可が必要です。

7. セキュリティ

当社は、個人情報の紛失、不正アクセス、改ざん、漏洩を防ぐために、技術的・管理的・組織的な対策を講じています。ただし、インターネットやメールの通信は完全に安全とは言い切れません。機密情報の取り扱いにはご注意ください。

8. プライバシーポリシーの変更

本ポリシーは、必要に応じて改訂されることがあります。改訂時は、本ページにて更新日と共にお知らせいたします。法律で別の通知方法が求められる場合は、それに従います。

Privacy Policy (English)

We at aiyu LLC ("we", "our" or "us") respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data that we collect from or about you when you use our website, applications, and services (collectively, "Services").

1. Personal Data we collect

We collect personal data relating to you ("Personal Data") as follows:

Personal Data You Provide:

We collect Personal Data if you create an account to use our Services or communicate with us as follows:

  • Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, date of birth, payment information, and transaction history, (collectively, "Account Information").
  • User Content: We collect Personal Data that you provide in the input to our Services ("Content"), including your prompts and other content you upload.
  • Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send ("Communication Information").
  • Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity or age (collectively, "Other Information You Provide").

Personal Data We Receive from Your Use of the Services:

When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions ("Technical Information"):

  • Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
  • Usage Data: We collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
  • Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.
  • Location Information: We may determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device's GPS.
  • Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. If you use our Services without creating an account, we may store some of the information described in this policy with cookies, for example to help maintain your preferences across browsing sessions.

Information We Receive from Other Sources:

We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.

We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services.

2. How we use Personal Data

We may use Personal Data for the following purposes:

  • To provide, analyze, and maintain our Services, for example to respond to your questions;
  • To improve and develop our Services and conduct research, for example to develop new product features;
  • To communicate with you, including to send you information about our Services and events, for example about changes or improvements to the Services;
  • To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services;
  • To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, or third parties.

We may also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.

As noted above, we may use Content you provide us to improve our Services, for example to train the models that power our Services.

3. Disclosure of Personal Data

We may disclose your Personal Data in the following circumstances:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety monitoring services, email communication software, web analytics services, payment and transaction processors, and other information technology providers. Pursuant to our instructions, these parties will access, process, or store Personal Data only in the course of performing their duties to us.
  • Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law.
  • Affiliates: We may disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with us. Our affiliates may use this Personal Data in a manner consistent with this Privacy Policy.
  • Other Users and Third Parties You Interact or Share Information With: Certain features allow you to interact or share information with other users or third parties. For example, you can share conversations with other users via links. Information you share with third parties is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.

4. Retention

We'll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:

  • Our purpose for processing the data (such as whether we need to retain the data to provide our Services);
  • The amount, nature, and sensitivity of the information;
  • The potential risk of harm from unauthorized use or disclosure;
  • Any legal requirements that we are subject to.

In some cases, the length of time we retain data depends on your settings. For example, temporary chats will not appear in your history and will be kept up to 30 days for safety purposes.

5. Your rights

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

  • Access your Personal Data and information relating to how it is processed.
  • Delete your Personal Data from our records.
  • Update or correct your Personal Data.
  • Transfer your Personal Data to a third party (right to data portability).
  • Restrict how we process your Personal Data.
  • Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  • Object to how we process your Personal Data.
  • Lodge a complaint with your local data protection authority.

A note about accuracy: Services like ours generate responses by reading a user's request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests to us via support.

We process your Personal Data for the purposes described in this Privacy Policy on servers located in various jurisdictions, including processing and storing your Personal Data in our facilities and servers in the United States. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.

6. Children

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. Users under 18 must have permission from their parent or guardian to use our Services.

7. Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.